For recruiters — DiamOps
Evidence you can actually assess.
DiamOps gives candidates a structured way to practise real IT operations work and generate proof of how they think, investigate, and document. You get a report — not just a claim.
The problem with IT hiring today
A CV says a candidate "has IT experience." It does not show how they think under SLA pressure or how they write an escalation note.
Certifications confirm theoretical knowledge. They do not demonstrate the judgment needed to close a P1 ticket at 2am.
Technical interviews rely on the candidate performing well in a low-stakes situation. That is not the same as doing the job.
Every DiamOps investigation generates a structured report: what the candidate found, what they did, why, and how they documented it.
What you actually see
When a candidate shares a DiamOps proof report, it contains:
The candidate's written reasoning as they worked through the incident. Shows how they think, not just what they did.
Which logs, alerts and data points they examined, and whether they drew the right conclusions from them.
What steps they took, in what order, and the rationale behind escalation decisions and containment actions.
Their final diagnosis and whether it matched the actual root cause embedded in the scenario.
Graded across six dimensions: triage accuracy, evidence quality, documentation, SLA awareness, escalation judgment, and root cause.
Which operational role the scenario targeted — IT Support, SOC analyst, NOC, Cloud Ops — so you can assess fit directly.
Roles you can assess
Triage quality, escalation decisions, communication standard, documentation. L1 Helpdesk through to IT Engineer level.
Alert triage, log analysis, false positive assessment, incident timelines, escalation to IR. L1 through L2 SOC coverage.
Alert validation, outage scope assessment, service dependency awareness, escalation to on-call. NOC Technician through Analyst.
IAM investigations, resource health, rollback decisions, availability incidents. AWS, Azure and GCP scenario coverage.
Linux services, storage, backups, access permissions, multi-client SLA prioritisation. MSP and enterprise SysAdmin coverage.
Pipeline failures, rollback decisions, service health, container incidents. DevOps Engineer through Platform/SRE level.
Send candidates to DiamOps before the interview
Ask shortlisted candidates to complete one DiamOps investigation in the relevant role path and share their proof report with you. You will have something concrete to discuss in the technical interview — and so will they.